[Important Notice]
Regarding Product Inquiries and Procurement Channels
The products developed and manufactured by our laboratory are entirely handcrafted and individually inspected by a few staffs.
Because we deeply value delivering our products based on a transparent and sincere relationship of trust,we kindly ask for your cooperation regarding procurement channels.
💡 Consult with Us Before Finalizing Channels
If You would like to ask whether it is possible to purchase through a specific dealer you frequently visit, please feel free to consult with us via email beforehand.
However, if an arrangement or transaction channel is finalized before consulting with us, and it involves an irresponsible broker, we may not be able to guarantee proper product delivery or after-sales care.In such cases, we may respectfully propose switching to a direct transaction, or we may be unable to accept the order.
Please consult with us via email during the planning stage of your purchase.
⚠️Caution
Regarding Non-Recommended and Irresponsible Intermediaries
Unfortunately, there are certain intermediaries and unauthorized entities with whom we cannot recommend dealing and with whom we have no association whatsoever.
💡Please exercise caution regarding procurement through intermediaries who display the following characteristics:
・Entitles who have not familiarized themselves with our technologies, products, how-to or policies, been never studying, and are unable to explain them.
・Entities requesting direct shipment to the end customer without receiving the product themselves
・Brokers who accept orders from customers but refuse to handle or inspect the product, requesting that our laboratory ship it directly to the customer solely to extract middleman margins.
・Entities offering no after-sales support to their own clients,
・Intermediaries who receive payment or margins from customers but completely abandon standard customer service, such as explaining proper usage or assisting with initial care.
・Entities deflecting all issues or questions entirely to our laboratory
・Intermediaries who refuse to assist when a question or issue arises between them and the customer, simply telling the customer to deal with us directly while avoiding any accountability.
・Entities that makes false claims, failing to provide photographic or other evidence of damage to its goods, and not filing a complaint with the shipping company, despite claiming damage due to its own negligence, lack of skill, or technical deficiencies.
・Entities that falsely claims that the damage was due to a manufacturing defect in our product and demands free repairs from us.
Our laboratory does not recognize the validity of such irresponsible entities,and we cannot assume any responsibility for issues ari sing through these channels.
Regarding repairs
If inspection reveals that the product has been disassembled, modified, or repaired by a party other than our company, or if we determine that a claim attributing the issue to a natural malfunction or a defect on our part is false (such as when the problem actually stems from customer negligence or damage), we will refuse all requests for repair or other services regarding the product.
Furthermore, we will not entertain any objections to our determination.
Please note that the customer is responsible for all costs associated with the inspection process, from the receipt of the product to its return.
In light of past incidents involving such misconduct, we are implementing a new procedure for future repair requests: customers must provide advance notification via email and pay a prescribed deposit, with the remaining balance settled once the final cost is determined.
We will refuse delivery of any items sent to us unilaterally.
It is deeply regrettable that we have been compelled to issue this public notice due to the insolent, arrogant, rude, and even criminal behavior of customers from certain county. Needless to say, we consider having such individuals as customers to be a disgrace.